Government agencies & regulatorsFree Verified
Australian Financial Complaints Authority (AFCA)
Free, independent complaints service for disputes with super funds and insurers, including TPD and income protection.
Covers: National
What applies to me?
Your plain-English action plan
Step 1 · Your situation
Step 2 · Your state or scheme
Step 3 · Your next steps
My workers' compensation claim has been rejected.Northern Territory
In one sentence
A rejection is not always the final word — most schemes have review and dispute steps, often with short deadlines.
Your next steps
- 1Write the review deadline on your calendar today.
- 2Request the insurer's file and reports in writing.
- 3Ask your doctor for a report linking your injury to work.
- 4Contact a free legal service or workers' compensation lawyer.
- 5Contact NT WorkSafe (1800 019 115) for free information about how the NT scheme applies to you.
- 6If you disagree with a decision — Disputes go to mediation first, then the Work Health Court.
- 7Watch the time limits — Claims should be made as soon as possible.
- 8Consider getting independent legal advice before signing anything or accepting a settlement.
How NT works
- Weekly payments
- Based on normal weekly earnings for the first 26 weeks, then a reduced percentage, with caps that depend on your circumstances.
- Medical expenses
- Reasonable costs of medical, surgical and rehabilitation treatment are covered.
- Permanent impairment
- Lump sum compensation is generally available for permanent impairment of 5% WPI or more.
- Free legal help
- NT Legal Aid, unions and community legal centres can help.
Questions you may have
How long do I have to dispute?
It varies by scheme and decision type. Check your decision letter and your state page, and act quickly.
Can I get the insurer's reports?
In most schemes you can request the information the insurer relied on. Put the request in writing.
Can I claim Centrelink while I dispute?
Often yes, but you may need to repay it from any compensation you later receive. Tell Centrelink about your claim.
Support available to you
Advocacy & peer supportMembership Verified
Australian Unions – Join or Get Help
Unions can provide advice, advocacy and referrals for members injured at work.
Covers: National
Community & free legal servicesFree Verified
Community Legal Centres Australia
Find a free community legal centre near you anywhere in Australia.
Covers: National
Government agencies & regulatorsFree Verified
Fair Work Ombudsman
Information about workplace rights, dismissal and pay. Fair Work Commission deals with unfair dismissal and bullying applications.
Covers: National
Government agencies & regulatorsFree Verified
NT WorkSafe
Northern Territory regulator — information about the Return to Work scheme.
Covers: NT
Government agencies & regulatorsFree Verified
Services Australia – Disability, Sickness and Carers
Centrelink line for the Disability Support Pension, sickness-related payments and carers.
Covers: National
General information only. Rules change and depend on your circumstances. Check with your regulator or get independent legal, financial or medical advice about your situation.