Common situations

Find the situation that sounds like yours

Each guide explains what's going on in plain English, what you can do next, and how the rules differ between states.

The first steps: tell your employer, see a doctor, get a certificate and lodge a claim.

Why weekly payments stop or reduce, what you can do, and other financial help that may exist.

Suitable duties, return-to-work plans, retraining, and what happens if you can never go back.

Permanent impairment assessments, maximum medical improvement, and lump-sum options.

Why claims are rejected, how to ask for a review, and the time limits that apply.

Treatment approvals, second opinions, independent medical examinations and disputes.

A lump-sum benefit often included in your superannuation — separate from WorkCover.

Income protection inside super, waiting periods, and how it interacts with WorkCover payments.

Statutory lump sums, common law damages, and settlement — how they differ.

New injuries, aggravations of existing conditions, and secondary (consequential) injuries.

When legal help is useful, free options, and how legal costs work.

Regulators, free legal services, advocacy groups, mental health and financial help near you.