Government agencies & regulatorsFree Verified
Australian Financial Complaints Authority (AFCA)
Free, independent complaints service for disputes with super funds and insurers, including TPD and income protection.
Covers: National
What applies to me?
Your plain-English action plan
Step 1 · Your situation
Step 2 · Your state or scheme
Step 3 · Your next steps
My WorkCover payments have stopped.Western Australia
In one sentence
Payments can stop for many reasons — some can be challenged, and there are often strict time limits to act.
Your next steps
- 1Find the insurer's letter and write down the review deadline.
- 2Ask your doctor for an updated certificate that reflects your real capacity.
- 3Contact a free legal service or regulator about whether the decision can be challenged.
- 4Call the National Debt Helpline (1800 007 007) if bills are building up.
- 5Contact WorkCover WA (1300 794 744) for free information about how the WA scheme applies to you.
- 6If you disagree with a decision — WorkCover WA's Conciliation and Arbitration Services handles disputes.
- 7Watch the time limits — Claims should be made as soon as possible.
- 8Consider getting independent legal advice before signing anything or accepting a settlement.
How WA works
- Weekly payments
- Based on pre-injury earnings, with a step-down after 13 weeks for some workers, and limited by a prescribed amount.
- Medical expenses
- Reasonable medical and related expenses are covered up to a prescribed limit, with extensions available in some cases.
- Permanent impairment
- Lump sums are payable for permanent impairment based on an approved medical specialist's assessment.
- Free legal help
- WorkCover WA's advisory service, unions and community legal centres provide information and assistance.
Questions you may have
Can the insurer just stop paying me?
Insurers usually have to follow notice rules and give reasons. If they did not, or you disagree with the reasons, you can generally ask for a review or lodge a dispute.
What is a step-down?
Many schemes reduce weekly payments after a set number of weeks (for example 13 or 26 weeks). This is a planned reduction, not a penalty, but it should still be calculated correctly.
Will my medical bills still be paid?
Often yes, for a period. Medical entitlements are usually separate from weekly payments. Ask your insurer in writing.
Support available to you
Community & free legal servicesFree Verified
Community Legal Centres Australia
Find a free community legal centre near you anywhere in Australia.
Covers: National
Government agencies & regulatorsFree Verified
Fair Work Ombudsman
Information about workplace rights, dismissal and pay. Fair Work Commission deals with unfair dismissal and bullying applications.
Covers: National
Financial counsellingFree Verified
National Debt Helpline
Free, confidential, independent financial counselling to help with debts, bills and hardship.
Covers: National
Government agencies & regulatorsFree Verified
Services Australia – Disability, Sickness and Carers
Centrelink line for the Disability Support Pension, sickness-related payments and carers.
Covers: National
Government agencies & regulatorsFree Verified
WorkCover WA Advisory Services
Free information for WA workers, plus Conciliation and Arbitration Services for disputes.
Covers: WA
General information only. Rules change and depend on your circumstances. Check with your regulator or get independent legal, financial or medical advice about your situation.